Meet Our Staff
Sales
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Troy Vail
Porsche Selling Sales Manager
Troy Vail
Porsche Selling Sales Manager
About
With over 26 years of dedication to the Napleton Group, Troy Vail serves as our Porsche Selling Sales Manager and top-performing salesperson. A certified Porsche Brand Ambassador and Sales Manager, he is consistently ranked among the nation's best in client satisfaction. Troy is celebrated for his friendly, low-pressure approach and exceptional expertise in pairing clients with their dream vehicles. Beyond the showroom, Troy’s passion for the brand runs deep—he has participated in Porsche’s exclusive European Delivery program, touring the historic Stuttgart factory and iconic German automotive landmarks. Outside of work, he enjoys traveling and spending quality time with his wife and their two dogs Ferris and Paxton.
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Scott Nicoll
Porsche General Sales Manager
Scott Nicoll
Porsche General Sales Manager
About
Scott epitomizes automotive expertise, serving as the quintessential "car guy" at Porsche Rockford. With an extensive knowledge of automobiles, he oversees operations, ensuring unparalleled excellence in our services.Scott's dedication goes beyond the showroom, with a commitment to staying abreast of automotive technology, trends, and innovations. In his leisure, he enjoys sports like baseball and skiing, but cherishes quality time with family and friends above all.For inquiries or concerns, reach out to Mr. Nicoll directly. His wealth of knowledge and commitment to excellence make him a valuable resource, ensuring your satisfaction with every aspect of your engagement at Porsche Rockford. Your experience is our top priority, and Mr. Nicoll is here to exceed your expectations.
Service
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Gary Heckman
Service Manager
Gary Heckman
Service Manager
About
Gary boasts over three decades of experience in the automotive industry, with a remarkable 25-year tenure within the esteemed Napleton family. Presently, he holds a pivotal role overseeing all service operations related to our Porsche, Cadillac, and Subaru brands.Family-oriented and driven by a profound commitment to customer satisfaction, Gary is the proud parent of five children, comprising three daughters and two sons. Anticipation for his first grandchild, expected in September, adds an extra layer of joy to his life.Despite his fervent allegiance to the Atlanta Braves and the Minnesota Vikings, Gary's professionalism and dedication to excellence remain unwavering. He aspires to foster a cohesive team environment united by a singular objective: delivering service experiences that surpass expectations, from initial engagement to final resolution.
Noah Mixon
Porsche Service Advisor
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Sergio Reyes
Porsche Certified Gold Technician
Sergio Reyes
Porsche Certified Gold Technician
About
Sergio is a purist Porsche Gold Certified Mechanic. Set up your service appointment with us and get your Porsche fixed right the first time.
Internet Lead Consultants
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Desiree Helmer
Porsche Brand Internet Lead Manager
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Nate Underwood
Porsche Brand Internet Lead Manager